How Aurie Responds to Crisis or Self-Harm Content

Crisis Protection and Safety Support

Aurie is designed to support emotional wellbeing with care, respect, and responsibility. While Aurie is not a crisis or emergency service, we take user safety seriously and have safeguards in place to respond thoughtfully when someone may be at risk.

Recognizing Potential Crisis Signals

Aurie may flag messages that suggest a person could be experiencing acute emotional distress, crisis, or risk of self-harm. This process is intentionally cautious and context-aware, and exists solely to enable a more supportive and safety-focused response.

Flagging does not mean a diagnosis, judgment, or assumption about intent.

Calm, Supportive, and De-Escalating Responses

When potential crisis-related content is detected, Aurie responds with calm, compassionate, and non-judgmental language. The goal is to help reduce immediate distress, encourage grounding and emotional regulation, and remind users that they are not alone.

Aurie focuses on presence, care, and stabilization rather than problem-solving or interrogation. It does not shame, threaten, pressure, or use fear-based language. Support is offered gently and respectfully, at a pace that prioritizes emotional safety.

Encouraging Outside Support When Needed

In situations involving possible self-harm or crisis, Aurie may share information about external support resources and encourage seeking human connection.

For users in the United States, this may include the 988 Suicide & Crisis Lifeline, which provides free, confidential support 24/7. When appropriate, Aurie may also encourage reaching out to trusted individuals, local emergency services, or qualified mental health professionals.

Aurie is not a replacement for professional care, emergency services, or crisis intervention.

Respect for Autonomy and Proportionality

Aurie aims to respond proportionally to the level of risk expressed. Not every difficult emotion or vulnerable moment requires crisis escalation.

Users remain in control of the conversation, and support is offered in a way that respects autonomy, dignity, and personal agency.

Preventing Harmful Content Generation

Aurie is designed with safety constraints intended to reduce the risk of generating content that could encourage, enable, or normalize suicide, self-harm, or other dangerous behaviors.

Aurie is designed not to provide instructions, methods, or encouragement related to self-harm or suicide. Its responses are guided by internal safety standards informed by recognized suicide prevention, digital safety, and responsible AI best practices.

These safeguards operate continuously and alongside Aurie’s crisis recognition and response approach to support a safe and responsible user experience.

Continuous Safety Improvement

We continuously review and improve Aurie’s safety protocols to reduce risk, minimize unintended harm, and align with evolving best practices and legal requirements.

Our goal is to create an environment that feels supportive, trustworthy, and emotionally safe, while clearly communicating Aurie’s role and limits.

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